Archive for January, 2010

Understand the customer climbing the social technology ladder.

Forrester has added a rung to its Social Technographics ladder.
Analyzing your customers’ social technology behavior isn’t easy. To a large extent, even for social media consultants and agencies, it’s been a guessing game. Assumptions about social technology behavior, web usage and the frequency of their customers’ engagement has driven a false understanding that’s affected [...]

Professional experience and the new jobs in social media.

I haven’t been blogging.
But, I have been reading blogs. Lots of blogs by other PR pros. I’m shocked by what I read, but more by what I see happening in the PR industry (again). I thought we learned our lessons about sending young and inexperienced PR pro’s off to toil in the world of professional [...]